Our experienced Customer Experience team is ready to partner with you to ensure your digital transformation initiatives are met and your organization is led to success
Expert onboarding team dedicated to meeting your goals
Mapistry’s experienced customer success team is here to ensure your organization gets the most out of our software from Day 1. We’ll work with you to define your goals and create an action plan for launching Mapistry into your business. Following a structured implementation schedule complete with adoption strategies and team training, we pride ourselves in offering a quick and easy rollout experience. This “all inclusive” onboarding experience is available to all our customers without hidden fees or the need of third party consultants.
Dedicated Customer Success Manager to partner with you and drive business value
From the moment you become a customer, you’ll be in touch with a single point of contact from our Customer Success team. They will be your advocate and guide throughout your customer journey to help you create a strategic impact on your business. We work with you to define success criteria that aligns with your priorities and we conduct regular Business Reviews and check-ins to give insight on progress and best practices.
Self-help material to empower users and alleviate turnover pain points
Developing an effective digital strategy to manage your EHS programs can be complicated — that’s why we are here to help. From getting started guides, videos, and best practices, Mapistry offers a library of self-help resources to make compliance more navigable.
Customer support present for all users
From implementation and onboarding to business reviews and ongoing support, Mapistry’s customer experience team is committed to supporting all your users at no extra cost. Your team can contact our support services via email, live chat or phone. Our in-app feedback channel is also open to all active users and our internal teams will reach out if issues are highlighted