One of the biggest wins upon implementing Mapistry to go paperless was the many ways it allowed him to hold facilities and field-teams accountable for their compliance obligations.
He even initiated a requirement that every single inspection should result in at least one follow-up task. “There’s never a single perfect inspection, and we need to utilize that to create a better environment for ourselves and a track record,” Robert said. Whether it be a slip, trip, fall hazard, a cord on the floor to something larger, something needs to be identified from every single inspection.”
Then, utilizing a central EHS analytics dashboard, Robert was able to evaluate the status and trends behind compliance including the completion rate of tasks, corrective actions, and inspections to keep the sites in compliance with all their mandatory requirements
“Lack of accountability shines right through implementation of any type of software because you can no longer hide behind your pencil whipped forms,” he said.
You can set up reminders and loop in people’s leaders, which has increased accountability across the board.
But it’s not just about making sure employees do the minimum, tracking data in Mapistry also allows companies to celebrate employees who are top performers.
When Robert noticed employees who were doing well, this gave him the opportunity to praise and invite them to share their own lessons with the rest of the teams.
In fact, in one region, Robert said he has even used stats around completion rates to inform the bonuses of operations managers. “Everybody’s on the phone with you the next day asking how they can get 100% completion, and that’s exactly what happened,” he said.
Additionally, he noted that he was even able to use Mapistry’s data insights around compliance performance to inform promotion opportunities. One assistant manager was promoted to manager of a region when they routinely had the best monthly Mapistry numbers!
Mapistry doesn’t just benefit the auditing teams. It also allows opportunities for cross-department collaboration.
When he was at U.S. Concrete, Robert collaborated with the safety team to implement a monthly safety audit form. This allowed both the environmental and safety teams to keep track of inspections, tasks, and reports – all in one place.
This resulted in increased collaboration between the Environmental and Safety departments.
Using digital software also allows for increased transparency across regions and levels.
“I can sit in my home office and understand how my sites are doing around the country,” Robert said. “You can be anywhere; you can have a distributed workforce and still identify your gaps.”
Additionally, Mapistry makes it easy to share and explain data to stakeholders, such as executives.
“One of the things that Mapistry did that I really love is when your stormwater data is tracked, you have a great little infographic,” he said. “When you’re talking to a group of managers about their stormwater data, their eyes are going back into their heads. But when you’re able to show them a graph and say, ‘This is how you’re trending. You’re in the green. You’re in the red,’ it catches everybody’s attention.”
“The most resilient companies meet rising client demands without disruption to their business,” Robert said. “I want to come into an organization and make some real change.”