Recology has a longstanding history of embracing innovation to solve today’s most pressing environmental challenges. Over the past decade, they have successfully pioneered ‘zero waste’ strategies which have redefined the waste management industry through their focus on diverting waste from landfills with reuse, recycling, and composting programs. Today, with more than 1.1 million residential and commercial customers and more than 40 operating companies, Recology has become a leader in developing and discovering sustainable resource recovery practices that can be implemented globally. While Recology was experiencing rapid growth and expansion throughout California, Washington and Oregon, they were beginning to feel the implications of a rapidly changing environmental compliance landscape taking shape in the waste management industry. More than ever, waste and recycling companies were facing enormous pressure to keep up with the escalating number, scope, and complexity of environmental requirements. Not only were they being held accountable for much more stringent quality standards, but the amount of regulatory scrutiny and legal risk surrounding their environmental compliance programs was at an all time high. Given the sharp increases in compliance demands, Recology realized it needed to embrace digital transformation to help them mitigate the rising costs and complexity of environmental compliance. After decades of relying heavily on traditional compliance processes that involved a lot of manual effort and paperwork, Recology’s South Group launched an initiative to completely digitize their SPCC compliance operations across their South Bay area facilities by partnering with Mapistry. Previously, Recology’s South Group used multiple, disparate information systems to ensure their SPCC requirements were being met including paper forms, binders, one-to-one emails and phone calls. For example, to complete mandatory facility inspections, staff would be required to walk the site with a paper form, take pictures, notate deficiencies, re-enter all that information into spreadsheets, and then follow-up with emails and calls to ensure any corrective actions and issues were resolved. This workflow made SPCC compliance a daunting task for already busy internal teams and made it challenging for leadership to easily track performance.
“We needed more visibility into our compliance operations to ensure that our checklist was being followed and tasks were being completed on-time,” added Chris Gibson, Group Environmental Manager for Recology’s South Group.