The need for more resilient environmental programs has been made apparent in the past decade, but even more so in the era of COVID-19. With a rapidly changing regulatory landscape, complexity is outpacing the bandwidth of compliance staff. As industrial activities proliferate and budgets struggle to keep up, EHS professionals find themselves navigating the confluence of people, technology, science and business – and Mapistry exists at the center of it all. Last week, we had the opportunity to dig deeper into the Mapistry environmental compliance platform from the lens of the customer: what makes them resilient to regulatory, operational, and economic forces and what tools do they use to elevate their environmental programs? We discussed the value of customer success in EHS and why having dedicated resources (people) involved in the process of onboarding is crucial. Our partner US Concrete also emphasized the importance of leveraging technology to supplement and support environmental staff with their exponential challenges in the New Age of EHS Technology. As we dive into this new era of technology in EHS, it poses the question: what makes Mapistry different, and what does the Mapistry customer look like?